What Heidi does
Heidi is a healthcare AI workspace combining ambient clinical documentation, customizable templates, evidence-grounded questions, post-visit documents, and practice integrations.
Heidi now spans more than note generation. The free tier offers core transcription, notes, and evidence queries, while paid tiers expand template control, patient and session links, source access, team sharing, integrations, and follow-up actions. That breadth can consolidate work, but evidence answers and administrative drafts should remain separate from verified clinical decisions.
Pricing is localized. The UK page reviewed on August 10 listed Free, Scribe Plus at £45 per user monthly, Clinician at £55, and Practice at £65 when billed annually, excluding applicable taxes; Heidi's help center says availability and plan names vary by region and older subscriptions may be grandfathered. Confirm the local currency page, action limits, hosting, integrations, and enterprise terms before buying.
Heidi advertises healthcare privacy and security frameworks across several regions, including HIPAA, GDPR, SOC 2, and ISO programs. Applicability depends on the contracted service, location, configuration, and healthcare entity. Audio capture, linked records, and agentic exports increase exposure; use minimum-necessary data, clear consent, role-based access, regional retention rules, and a human checkpoint before notes, codes, messages, PDFs, email, or EHR changes leave the workspace.
How Heidi works
A clinician begins a session after completing the required patient disclosure or consent. Heidi transcribes the encounter and uses the selected template, specialty context, and user instructions to draft a note. Ask Heidi can transform the session into edits or documents, while Heidi Evidence retrieves citation-linked clinical material; eligible plans add patient linking, team templates, integrations, and agentic exports. Clinicians must open the cited source, reconcile the draft with the encounter and chart, approve every external action, and sign the final record.
How to set up Heidi
Select a region-specific plan
Confirm local pricing, taxes, free action limits, hosting, EHR compatibility, evidence access, enterprise controls, and contract documents.
Map consent and data handling
Document patient notices, opt-out handling, recording law, retention, deletion, subprocessors, BAA or DPA needs, and prohibited visit types.
Configure controlled templates
Create specialty templates with required negatives and source fields, limit shared editing rights, and preserve a clear distinction between observed and inferred facts.
Validate notes and evidence
Test accents, languages, medications, uncertainty, interruptions, and high-risk cases; open citations and compare recommendations with current local guidance.
Stage integrations and actions
Pilot EHR transfer and exports with synthetic records, require clinician approval, monitor errors and access, and keep a manual fallback for outages.
Heidi FAQs
Is Heidi free?
Yes. The reviewed Free plan includes unlimited core documentation and evidence queries, with a limited monthly pool for advanced actions. Limits and regional availability can change.
What do paid Heidi plans add?
Paid plans add broader template and document tools, Ask Heidi usage, premium evidence, patient linking, team features, support, and integrations depending on region and tier.
Can Heidi provide clinical evidence?
Heidi Evidence returns citation-linked answers. Clinicians should open the underlying sources, check currency and applicability, and not treat generated summaries as authority.
Can Heidi act without review?
Some plans support exports and other agentic tasks, but consequential actions should require an authenticated clinician to inspect the content, recipient, and patient context first.
Was Heidi tested hands-on for this listing?
No. The listing is based on current official product, pricing, support, safety, and policy documentation.
Listing reviewed 2026-08-10. Product details and pricing can change; verify important terms on the provider's website.
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