What Shortwave does
Shortwave is an AI-first Gmail client offering search, summaries, replies, filters, inbox organization, calendar actions, attachments, integrations, and team workflows.
Shortwave combines a Gmail client with natural-language search, automatic summaries, personalized writing, instant replies, AI filters, attachment analysis, calendar operations, saved prompts, memory, integrations, and MCP. It also offers splits, bundles, snooze, todos, shared threads, comments, assignees, labels, read status, and link tracking. These capabilities require broad mailbox context, so organizations must assess OAuth scopes, shared-link exposure, tracking policy, integrations, and whether sensitive mail should be excluded.
Current business pricing reviewed July 15, 2026 is $30 per seat monthly for Business, $45 for Premier, and $120 for Max. Plans differ in intelligence level, approximate daily AI use, AI-search history, thread count, context tokens, and number of AI filters. Quotas vary with request complexity; a 14-day trial is advertised. Buyers should verify taxes, billing, supported account types, fair use, refunds, team administration, and whether separate automation or integration services add cost.
Email is adversarial input: a thread or attachment can contain prompt injection, false urgency, spoofed identity, or instructions that conflict with policy. AI can omit a qualification, invent a commitment, expose an earlier private message, choose the wrong account, or misclassify critical mail. Keep sending and destructive actions human-approved. Before send, verify sender, To/CC/BCC, reply-all, facts, dates, tone, links, attachments, confidentiality, authority, and calendar details; monitor filters and restore mistakes.
How Shortwave works
Shortwave connects to Gmail, synchronizes permitted mail and labels, and presents its own client. Its AI retrieves threads or attachments to answer questions, summarize, autocomplete, draft, schedule, and apply prompt-based filters. Users review results and the service writes approved mail, label, archive, delete, calendar, or integration actions back through connected permissions.
How to set up Shortwave
Map mailbox risk
Inventory accounts, aliases, delegates, sensitive labels, retention, approved integrations, and actions that always require explicit human approval.
Connect a limited pilot
Use minimum Gmail scopes, strong identity controls, limited sharing and integrations, and test aliases, delegated mail, confidential labels, and offboarding.
Configure organization cautiously
Start with non-destructive splits and labels before archive or delete filters; review tracking, shared links, memory, saved prompts, and calendar permissions.
Evaluate adversarial email
Test phishing, spoofing, prompt injection, attachments, ambiguous threads, wrong recipients, stale facts, private history, and false urgency across AI features.
Require review and monitoring
Use send delay, review every draft and action, inspect filter mistakes and quota, revoke unused access, restore misfiled mail, and audit incidents.
Shortwave FAQs
How much does Shortwave cost?
Business is $30, Premier $45, and Max $120 per seat monthly on the reviewed page. AI quotas and context differ; verify current terms.
Does Shortwave work with Outlook?
Shortwave is centered on Gmail and Google Workspace. Confirm current supported account types before migrating.
Can AI filters delete important email?
Prompt-based filters can take actions including delete. Start with labels, test extensively, monitor results, and keep recovery procedures.
Can Shortwave send email automatically?
It can draft and support actions, while broader automation may use integrations. Consequential sending should always require explicit human approval.
Are summaries always accurate?
No. They can omit conditions, misattribute speakers, or invent conclusions. Review the original thread and attachments.
Listing reviewed 2026-07-15. Product details and pricing can change; verify important terms on the provider's website.
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