What UJET does
UJET is a cloud contact-center platform combining voice and digital channels, agentic virtual agents, representative assistance, routing, workforce tools, CRM-centered data, and conversational analytics.
UJET can be purchased as a cloud contact center or used in narrower layers for virtual agents, representative assistance, and conversation intelligence. Public materials describe agentic voice and chat self-service, real-time coaching, knowledge suggestions, transcription, summaries, routing, omnichannel work, mobile capabilities, workforce management, CRM-centered records, and Spiral analysis. Buyers should contract named products and current availability rather than treating the broader AXO vision as a single entitlement.
UJET currently lists Basic at $65, Pro at $99, Enterprise at $120, and Digital at $69 per user per month, with separate channel and dialer add-ons. Virtual Agent, Agent Assist, summarization, and insights are quote-priced conversational-AI add-ons; telephony, messaging, implementation, storage, usage, support, and third-party model or cloud services can add cost. Confirm minimums, billing cadence, included channels, usage definitions, and the exact generally available AI scope.
Contact-center data may include recordings, transcripts, biometrics, photos, messages, account data, and payment-related information. UJET describes a CRM-first approach, encryption, redaction, flexible retention, SOC 2 Type II, ISO 27001, PCI DSS and HIPAA-related controls. Its platform notice explains that selected identifiers may be retained when enabled and that processing can occur in the United States and other countries. Verify every data flow, subprocessor, storage location, retention setting, deletion path, consent notice, and contract rather than assuming that no data ever touches UJET systems.
Transcription, sentiment, routing, and generated suggestions can be wrong; analytics can mistake correlation for a root cause; and autonomous actions can affect customers at scale. Authenticate before revealing account information, keep sensitive decisions and exception handling with people, validate accessibility and language performance, sample recordings against transcripts and summaries, test failures and prompt injection, disclose automation appropriately, and measure transfers, repeats, corrections, complaints, and adverse outcomes. This is a documentation-based review without hands-on testing.
How UJET works
UJET connects supported voice, chat, email, SMS, social, mobile, CRM, and back-office systems. A customer request can be interpreted by a virtual agent that uses conversation and permitted business context, retrieves knowledge, calls connected workflows, or routes to a live representative with a summary. Agent Assist can transcribe, surface knowledge, suggest replies and next actions, analyze sentiment, and create wrap-up summaries. Spiral analyzes conversation and feedback data for topics and root causes, while AXO describes broader context and workflow orchestration. Administrators and service owners must configure data flows, identity, actions, routing, evaluations, human handoff, and final approval for consequential decisions.
How to set up UJET
Map the contact journey
Document channels, systems, customer identities, common intents, regulated data, allowable automation, representative queues, escalation, and target outcomes.
Choose contracted components
Confirm the CCaaS package, channels, Virtual Agent, Agent Assist, summaries, Spiral, workforce features, usage, implementation, and support.
Design privacy and security
Set lawful recording and biometric notices, regions, retention, redaction, CRM storage, subprocessors, roles, SSO, deletion, and incident procedures.
Connect data with least privilege
Integrate CRM, knowledge, telephony, and back-office actions using minimal fields and permissions; validate identity and authoritative sources.
Pilot end-to-end conversations
Test virtual and live paths, channels, languages, accessibility, authentication, transcription, summaries, actions, outages, abuse, and warm handoffs.
Measure and govern expansion
Audit recordings and actions, compare AI analysis with human review, track transfers and complaints, reconcile usage costs, and approve each added workflow.
UJET FAQs
How much does UJET cost?
UJET lists CCaaS packages from $65 to $120 per user monthly and a $69 Digital package. Conversational AI modules are quote-priced, and channels, telephony, implementation, and usage can add cost.
What is included in UJET's conversational AI?
Official materials describe voice and chat virtual agents, voice and chat representative assistance, summarization, and conversation insights; exact entitlements are provided by quote.
Can UJET work with an existing contact center?
UJET markets virtual agents, Agent Assist, and Spiral as layers that can complement existing infrastructure, while its full CCaaS platform is also available. Confirm supported integrations and deployment scope.
Does UJET store no personal data?
The CRM-first design minimizes some storage, but UJET's current platform notice says it processes contact content and may store selected identifiers when enabled. Review the actual configuration and contract.
What does Agent Assist do?
It can provide live transcription, suggested replies, knowledge, sentiment signals, coaching or next actions, and post-interaction summaries for representatives to review.
Was UJET tested hands-on?
No. This listing is based on current official AI, pricing, Virtual Agent, Agent Assist, security, privacy, and release materials.
Listing reviewed 2026-09-02. Product details and pricing can change; verify important terms on the provider's website.
Related Sales AI tools
Related AI guides
Reviews
Tell the community what you made, what worked, and what you wish you knew before starting.