What Yellow.ai does
Yellow.ai is an enterprise agent platform for creating chat, voice, email, and messaging automations with knowledge, workflows, integrations, analytics, and human handoff.
Yellow.ai's current platform centers on Agent Builder 2.0 and an omnichannel service stack. Business and technical users can define agents, connect knowledge and APIs, build event-driven workflows, coordinate specialist agents, deploy across voice and digital channels, and send complex cases to a human inbox. The platform also offers email agents, proactive engagement, user context, dashboards, and developer controls whose availability varies by plan.
The current public pricing page lists a Free tier with one AI agent and 500 chat sessions per month, then an advertised per-resolution charge after the allowance. Enterprise pricing is custom and adds broader channels, agents, integrations, environments, governance, analytics, and support. Documentation also describes module-based measures such as monthly reached users and WhatsApp usage. Confirm how a resolution, session, user, voice minute, message, workflow, model call, and overage are counted in the proposed contract.
Free and production environments are not equivalent. Current documentation describes Development and Live environments for free users and Sandbox, Staging, and Production for paid subscriptions. Use those boundaries with agent versioning and rollback, but still protect connected systems with least privilege and server-side rules. A model can retain conversational context while misunderstanding identity, choosing the wrong domain agent, or executing an incorrect workflow.
Omnichannel deployment multiplies governance requirements. Voice may require recording consent; WhatsApp and social channels have platform policies; email can contain attachments and spoofed instructions; proactive campaigns need lawful targeting and opt-out handling. Review Yellow.ai's current contract, privacy, security, subprocessors, data location, retention, model use, authentication, and channel-specific terms, then validate outputs and actions with people before scaling.
How Yellow.ai works
A builder defines an agent's goals, knowledge, instructions, workflows, channels, and external events or API connections. Yellow.ai interprets text, voice, or supported multimodal input, maintains conversation context, routes work between specialized domain agents, retrieves approved information, and executes configured workflow steps. It returns conversational or structured channel content, can trigger proactive messages, and transfers difficult cases to a person with context. Teams use separate environments, versions, testing tools, analytics, and human review to govern changes.
How to set up Yellow.ai
Choose one channel and outcome
Define the audience, language, consent, intent, authoritative knowledge, permitted workflow, identity check, handoff, opt-out, and measurable successful resolution.
Confirm the pricing unit
Verify included agents and sessions, resolution definition, MRUs, voice and messaging, model and workflow usage, integrations, environments, support, overages, and renewal terms.
Prepare governed context
Clean knowledge, assign owners and review dates, minimize user fields, configure roles and credentials, map retention, and separate sandbox from production systems.
Build and constrain the agent
Set goals, domain handoffs, typed workflows, channel behavior, prohibited actions, confirmation, human escalation, timeouts, and rollback through versioning.
Test every target channel
Exercise text, voice, email, or messaging with accents, images, long context, prompt injection, identity errors, opt-outs, backend failures, and unavailable human queues.
Launch and review outcomes
Start below contract limits, inspect transcripts and actions, track incorrect resolutions, escalations, complaints, cost, latency, subgroup quality, and policy drift before expanding.
Yellow.ai FAQs
Is Yellow.ai free?
Yes. The current public plan includes one AI agent and 500 chat sessions monthly with limitations. Additional use and broader production capabilities can be paid.
How much is Yellow.ai Enterprise?
Enterprise pricing is custom. Channels, agents, usage units, integrations, environments, voice, messaging, models, services, support, and contract terms can affect the quote.
Which channels does Yellow.ai support?
Official materials describe chat, voice, email, SMS, web, mobile, WhatsApp, social, and messaging experiences, with exact availability and provider charges varying by plan and region.
Can Yellow.ai hand off to a human?
Yes. Agents can transfer complex cases to people and preserve context, but teams must validate queue mapping, identity, transcript access, operating hours, and failure handling.
What is the difference between free and paid environments?
Current documentation gives free subscriptions Development and Live modes, while paid subscriptions add Sandbox, Staging, and Production for controlled promotion and testing.
Was Yellow.ai tested hands-on for this listing?
No. This review is based on current official product, Agent Builder, documentation, pricing, privacy, and enterprise materials.
Listing reviewed 2026-08-21. Product details and pricing can change; verify important terms on the provider's website.
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