What Avoma does
Avoma records and transcribes meetings, generates structured notes and follow-ups, answers questions, updates CRM data, and adds coaching and revenue intelligence through optional packages.
Avoma combines the meeting lifecycle rather than selling transcription alone. Calendar and scheduling tools prepare the conversation; the assistant records and transcribes; templates organize summaries; Ask Avoma retrieves details; follow-up drafts and CRM mapping activate the result. Organization and revenue add-ons layer custom topics, automations, playlists, conversation intelligence, scorecards, deal risk, and forecasting onto the shared record.
Pricing is based on recorder seats while viewers and collaborators remain free. Startup is $19 per recorder monthly on annual billing for up to 25 paid seats. Organization is currently shown from $24 annually for up to 100 seats, and Enterprise is $39 annually with a ten-seat minimum. Add-ons for conversation intelligence and revenue intelligence are separate, so estimate recorder count, add-on users, integrations, and contract requirements together.
Automatic CRM updates can convert a transcription mistake into durable operational data. Verify names, amounts, objections, commitments, owners, and dates before synchronization, and do not turn talk ratios or automated scores into context-free employee judgments. Avoma describes consent-based recording and Enterprise retention, SSO, DPA, and HIPAA features. Organizations must still configure notification, permissions, retention, access, and participant rights for every jurisdiction and meeting type.
How Avoma works
Avoma's assistant joins an eligible meeting or imports a supported recording, produces a time-aligned transcript, and applies meeting-specific or custom note templates. AI extracts topics, chapters, actions, follow-up drafts, answers, and eligible CRM fields; add-ons analyze conversations, coaching, deals, and revenue patterns.
Connect the calendar and meeting plan
Avoma associates an eligible event with participants, agenda, CRM context, and capture preferences. Organizers define notice, consent, lobby admission, excluded meetings, and which recorder seat is authorized before the assistant joins.
Record and transcribe the conversation
The assistant records supported audio or video and produces real-time, timestamped, speaker-aware text. Accurate microphones and language selection help, while names, amounts, overlap, accents, and terminology still need correction.
Create notes and conversation intelligence
Templates organize summaries, topics, chapters, actions, follow-ups, and Ask Avoma answers. Eligible add-ons derive coaching, deal, and revenue signals, which remain probabilistic observations rather than objective employee or forecast truth.
Approve CRM updates and governance
Notes and extracted fields can synchronize with CRM, dialer, playlists, alerts, and downstream automations. Review commitments and field values, control sharing and retention, calibrate scorecards, and preserve correction and appeal paths.
How to set up Avoma
Define meeting governance
Document participant notice and consent, excluded meetings, recorder eligibility, retention, team access, clips, downloads, CRM updates, and coaching use.
Connect calendars and conferencing
Authorize only required calendars, Zoom, Meet, Teams, dialer, and CRM systems; configure auto-join rules and the bot identity clearly.
Build meeting templates
Create approved agendas, note topics, action formats, follow-up templates, CRM field mappings, and language settings for each meeting type.
Pilot end-to-end
Test consent, lobby admission, transcript accuracy, summary structure, follow-up, CRM mapping, speaker labels, and failure behavior using representative calls.
Audit intelligence and access
Review synchronized data before activation, calibrate scorecards with managers and employees, monitor sharing and retention, and correct the underlying source record.
Avoma FAQs
How much does Avoma cost?
Startup currently starts at $19 per recorder per month billed annually. Organization and Enterprise cost more, and intelligence add-ons are separate.
Does Avoma charge view-only users?
No. Its pricing page states that viewers and collaborators are free; paid recorder seats and selected add-ons drive subscription cost.
Which languages does Avoma transcribe?
Avoma advertises real-time transcription in more than 60 languages, with translated transcription and notes on eligible plans.
Can Avoma update a CRM automatically?
Yes. It can save notes and map detected topics to CRM records and fields, but teams should require review for consequential data.
Is Avoma appropriate for regulated meetings?
Enterprise lists retention, SSO, DPAs, and HIPAA compliance. Buyers must confirm scope, agreements, configuration, and whether recording is permitted.
Listing reviewed 2026-07-15. Product details and pricing can change; verify important terms on the provider's website.
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