What Gorgias AI Agent does
Gorgias AI Agent uses ecommerce knowledge, order and catalog context, brand rules, and connected actions to answer shoppers and resolve routine service requests.
Gorgias AI Agent is purpose-built around ecommerce rather than generic enterprise service. It can use product catalogs, inventory, order history, customer tags, brand policies, and help content to support both post-purchase questions and shopping conversations. Its tightest experience is with Shopify, while the broader Gorgias platform also lists WooCommerce, BigCommerce, Magento, social, email, chat, WhatsApp, and a large integration library with plan-dependent support.
The current Starter bundle is $40 per month and includes Helpdesk, AI Agent, 50 tickets, and 30 automated interactions; overage AI interactions are $1.50 each. Annual Basic is listed at a $77 monthly equivalent with 300 tickets and the same 30 automated interactions. Higher tiers include more volume and capabilities. Because helpdesk tickets and automated interactions have separate allowances and overages, forecast both before selecting a tier.
Connected commerce actions create value and risk in equal measure. A mistaken answer is inconvenient; a mistaken refund, discount, cancellation, or address change has a direct cost. Start with read-only intents, require the right customer verification, cap action authority, and examine transcripts and action logs. Gorgias reports SOC 2 Type II, HTTPS/TLS transport, encrypted backups, and Google Cloud infrastructure, but plan-specific SSO, SCIM, audit logs, HIPAA eligibility, and contracts require direct confirmation.
How Gorgias AI Agent works
The agent combines help-center content, internal guidelines, brand voice, product data, inventory, customer tags, and order history to interpret a shopper's request. Its orchestration layer can answer, recommend, or use authorized ecommerce integrations for actions such as tracking, refunds, subscription changes, and shipping updates, with metering by automated interaction.
Assemble live store and brand context
The agent can combine help-center content, internal policies, brand voice, catalog details, inventory, customer tags, and order history from connected ecommerce systems. Permissions and source precedence determine what it may see and trust.
Plan the support or shopping response
Prompting and orchestration components interpret whether the shopper needs information, a recommendation, order help, or a transaction. Guardrails should distinguish public questions from requests requiring verified identity, human judgment, or restricted authority.
Answer and use authorized integrations
Gorgias can respond across configured channels and use integrations for eligible tasks such as tracking, refunds, subscription edits, discounts, or shipping changes. Limit values and frequency, prevent duplicate actions, and make integration failures safe.
Audit quality, cost, and revenue effects
Review automated interactions, overages, containment, action errors, customer feedback, and conversion signals alongside transcripts. Repair knowledge gaps, roll back harmful actions, and expand to new intents only after representative scenarios pass.
How to set up Gorgias AI Agent
Connect a test store safely
Use the intended ecommerce platform with representative products and policies, but begin with limited permissions and non-production actions where possible.
Curate brand knowledge
Add current help content, return and shipping rules, product guidance, and brand voice; remove contradictions and define regional exceptions.
Configure intents and actions
Enable a small set of support or shopping flows, specify authentication and limits, and route risky or unusual cases to people.
Run ecommerce scenarios
Test order status, cancellations, returns, discounts, subscriptions, stock, product fit, abusive inputs, and unavailable integrations end to end.
Audit commercial impact
Monitor automated interactions, overages, conversion and support outcomes, action errors, and knowledge gaps before expanding authority or channels.
Gorgias AI Agent FAQs
How much does Gorgias AI Agent cost?
The current $40 monthly Starter bundle includes 30 automated interactions. Additional automated interactions are listed at $1.50 each; other tiers differ.
Is AI Agent included on every Gorgias plan?
Gorgias says AI Agent is available on every plan, but each tier has separate Helpdesk and AI Agent pricing, allowances, capabilities, and overages.
What can Gorgias AI Agent do in a store?
It can answer from brand and product context and, when configured, perform actions such as order tracking, refunds, subscription edits, or shipping changes.
Does Gorgias work beyond Shopify?
Yes. Gorgias lists WooCommerce, BigCommerce, Magento, email, chat, social, WhatsApp, and many integrations, though coverage varies by tier.
What security controls does Gorgias report?
Gorgias reports SOC 2 Type II, TLS-encrypted connections, continuous encrypted backups, and Google Cloud infrastructure; advanced controls vary by plan.
Listing reviewed 2026-07-15. Product details and pricing can change; verify important terms on the provider's website.
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